APA Style

Scott, Dru. (2003). Customer Satisfaction . Jakarta: ppm.

Chicago Style

Scott, Dru. Customer Satisfaction. Jakarta: ppm, 2003. Buku BroadCasting.

MLA Style

Scott, Dru. Customer Satisfaction. Jakarta: ppm, 2003. Buku BroadCasting.

Turabian Style

Scott, Dru. Customer Satisfaction. Jakarta: ppm, 2003. Buku BroadCasting.