APA Style
Tjiptono, Fandy. (2004).
Prinsip-prinsip Total Quality Service .
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
Andi,
2004.
Buku Public Relation.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
Andi,
2004.
Buku Public Relation.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
Andi,
2004.
Buku Public Relation.